One call. Answered, booked, confirmed.
Anance answers, offers times that are actually free, and commits nothing until the caller agrees. Watch one enquiry run end to end.
01
Answered at once. No queue, no voicemail, any hour.
02
Availability aware. Only times that are actually free.
03
Read back and confirmation. No incorrect bookings.
04
Real time follow up. Immediate text confirmation.
INCOMING CALL
00:00
CALLER
No hot water since this morning. Can someone come out?
ANANCE
I can offer tomorrow at 8:30, or Thursday at two. Which suits?
CALLER
Tomorrow morning, please.
ANANCE
Booking an engineer for tomorrow at 8:30, at 14 Marchmont Road. Is that all correct?
CALLER
That's right.
DIARY · TOMORROW
08:00Boiler service · Leith Walk
08:30Engineer · 14 Marchmont RoadBOOKED BY ANANCE
10:00Radiator swap · Corstorphine
11:30Free
14:00Free
SMS · TO CALLERNOW
Your engineer is booked for tomorrow at 8:30am, 14 Marchmont Road. If anything changes, reply to this number.
Escalate, preserve lead, book.
Anance agents escalate to a human appropriately and ensure every lead that can be converted, is.
01
Policy read. The answer is taken from your own terms, not from the model's memory.
02
Escalation to a human. The caller is handed to a person, with the whole call attached.
INCOMING CALL
00:00
CALLER
What would a full rewire on a three bed run to?
ANANCE
A rewire is priced after a survey, and the visit is £90. I can book one this week.
CALLER
I'm not paying £90 just to find out I can't afford it. Roughly what are we talking? Two grand? Five?
ANANCE
Unfortunately John, I cannot price this job before inspection. Let me get
someone from the team for you. One moment...
TAKEN FROM
Client corpusREAD
Business termsREAD
Escalation rulesREAD
Recover the jobs you have already priced.
Anance follows up on every cold quote until it is recovered or closed.
DAY 3
DAY 7
DAY 12
CUSTOMER RE-ENGAGED
FIRST FOLLOW-UP
TEXT REMINDER
LAST NOTE
REPLY · DAY 12
Sorry, been away. Yes, let's book it in.
DIARY READ
TIMES OFFERED
BOOKING WRITTEN
CALL · OUTGOING
Hi John, just calling to quickly confirm the date for the
job. The team can do Thursday next week, does that work?
CONFIRMATION · SMS
You are booked in for Thursday at 8:30. Reply here if anything changes.
THE CHASE STOPS THE MOMENT THEY ANSWER
THE BOOKING FOLLOWS, WITHOUT A HAND ON IT
Security and Privacy
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