The work is quoted. The lead went cold.
Every quote has already cost you the call-out, the measure-up and the write-up. When it sits unanswered, the customer goes with whoever replied first.
DAY 3
DAY 7
DAY 12
CUSTOMER RE-ENGAGED
FIRST FOLLOW-UP
TEXT REMINDER
LAST NOTE
REPLY · DAY 12
Sorry, been away. Yes, let's book it in.
DIARY READ
TIMES OFFERED
BOOKING WRITTEN
CALL · OUTGOING
Hi John, just calling to quickly confirm the date for the
job. The team can do Thursday next week, does that work?
CONFIRMATION · SMS
You are booked in for Thursday at 8:30. Reply here if anything changes.
THE CHASE STOPS THE MOMENT THEY ANSWER
THE BOOKING FOLLOWS, WITHOUT A HAND ON IT
Recover the jobs you have already priced.
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